Remaining Committed to Quality and Accessible Care During COVID-19
In these challenging times, the risk of COVID-19 compromises our emotional and physical health. In the face of this pandemic, Care Resource is even further committed to providing access to quality and comprehensive healthcare. We consistently strive to keep our patients’ holistic health in balance. To serve our patients while protecting them from COVID-19 by adhering to the practice of social distancing, we have expanded care resource telehealth medical and behavioral health services.
Most commercial insurance carriers, including Medicaid and Medicare, cover telehealth services. Some insurance plans, such as Aetna and UnitedHealthcare, will cover telehealth services at no cost. While uninsured patients will be charged for the service on a sliding-scale basis. Those enrolled in the Ryan White program will also be able to benefit from telehealth services.
In order to initiate a telehealth session, patients must call the health center and specifically request a telehealth appointment. Next, patients must download the Zoom application on a mobile device or visit www.zoom.us to connect with a provider via video conference.
Care Resource’s Behavioral Health Services Department will also offer all counseling services via telehealth. Our licensed behavioral health specialists are available to discuss the heightened anxiety levels that our community is experiencing during this time and provide coping mechanisms. Virtual support and social groups will replace in-person meetings. All Broward and Miami locations will provide Emergency counseling services, but clients are encouraged to call before going in for assistance.
Care Resource will schedule medical appointments for those patients in our Medication-Assisted Treatment (MAT) program.
If individuals are exhibiting symptoms of COVID-19, they should contact their provider before coming to their appointment for alternative arrangements to be made on a case-by-case basis.
“We are pleased to offer telehealth services to our patients as a flexible way of having their healthcare needs met, whether it be questions about their symptoms, starting PrEP to prevent HIV, management of chronic illness, or other questions. We offer new and existing patients access to our telehealth visits, thereby reducing all patients’ risk of exposure to COVID-19.” – Dr. Steven Santiago, Chief Medical Officer.